Sales force software wikipedia

The company is a service as a software SaaS - which means it uses a cloud-computing, software distribution model that hosts applications and makes them available online. Salesforce hosts numerous different cloud platforms that allow companies to interact with different data and service their customers in various capacities.

As of , Salesforce has multiple different cloud platforms - a service cloud, marketing cloud, health cloud, app cloud, community cloud, analytics cloud, IoT cloud, Chatter cloud, commerce cloud, Heroku engagement cloud and more. According to the company, Salesforce's sales cloud gives companies the ability to track contacts, opportunities and manage a team to increase sales. The service cloud allows companies to connect with customers and deliver premium customer service through showing customer activity and resolving issues.

With their marketing cloud, Salesforce helps companies track customer journeys while providing multichannel marketing campaigns, while their community cloud allows companies to directly interact with their customers and allows their customers to interact with each other. Additionally, Salesforce has been implementing artificial intelligence AI into their Einstein platform , which helps simplify the analytics workflow and produce more accurate forecasting, among other benefits.

Customer Relationship Management CRM is "a technology for managing all your company's relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability," according to Salesforce.

On a basic level, CRM helps companies understand customer needs and data and facilitates deeper customer development and retention. Salesforce was the first to successfully implement a cloud-based CRM software.

As a cloud-based service, Salesforce capitalizes on the benefit of data storage and accessibility from anywhere to draw a customer base. Your client base is growing. Grow along with it with the best help desk ticketing system available — Desk. Salesforce Resources.

At the same time, poor customer service can lose you more than just the client who is experiencing it. What is a Help Desk Ticketing System? What are the key features of an effective help desk ticketing system? Support Your Customers with Desk. Service Cloud. Resolve support cases faster.

Learn more. Watch a Service Cloud demo. If the file has been modified from its original state, some details such as the timestamp may not fully reflect those of the original file. The timestamp is only as accurate as the clock in the camera, and it may be completely wrong.

From Wikimedia Commons, the free media repository. File information. Structured data. Captions English Salesforce Logo. Summary [ edit ] Description Salesforce. This logo image consists only of simple geometric shapes or text. Yes- Oracle and Salesforce are two of the biggest names in the CRM space, and are fierce competitors. From a consumer perspective, both offer excellent CRM solutions, and have comparable CRM packages to suit businesses from small start ups to large, multi-national corporations.

How much does Oracle CRM cost? About our links Tech. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Tech.

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Jack is the Content Manager for Tech. He has been writing about a broad variety of technology subjects for over a decade, both in print and online, including laptops and tablets, gaming, and tech scams. As well as years of experience reviewing the latest tech devices, Jack has also conducted investigative research into a number of tech-related issues, including privacy and fraud. Home CRM Software. A robust platform aimed at businesses looking to scale.

A robust CRM platform that embeds brilliantly with Microsoft products. An attractive option, with lots of features for a lower price. A decent choice for email marketing that falls behind in some other areas.

A great all-round CRM with a great, easy to understand dashboard. Oracle CRM. In Short. Cons Learning curve may be sharp Comparatively high price for low tier service plans. Gallery Click to expand. Compare Prices. Salesforce CRM. Best for growing businesses 3. Pros Tailored pricing plans Provides sales and service functionality Lots of analytics and data provided.

Cons Lacks basic marketing features Limited help and support functionality Busy interface can be hard to use. Compare Prices Now. What Is Oracle Sales Cloud? Salesforce Sales Cloud vs Oracle Sales Cloud Now that we have a basic idea of what Oracle and Salesforce are like let's look at the upsides and downsides. Best Value.